Ending Homelessness Together

SHSN high res logo.png

The Southern Homelessness Services Network (SHSN) comprises all funded Specialist Homelessness Services in the Southern Region including services providing crisis, transitional, family violence and youth support and accommodation.  The SHSN is a resource for the homelessness sector in the South.   


This website provides information and resources about homelessness, with a focus on the Southern Region of Melbourne to support improved service coordination among Specialist Homelessness Services as well as allied services working with people experiencing homelessness.  

1800 825 955

If you are experiencing homelessness or worried that you might be soon, you can call 1800 825 955 and to talk to an Initial Assessment and Planning staff member about your situation.

This call is free from landlines and from most mobile phones. When you call this number you will be connected to the nearest Homelessness Entry Point Service.

There are five Entry Point Services in the Southern Region:

Launch Housing in St Kilda and Cheltenham

WAYSS in Dandenong and Berwick

Salvation Army in Frankston and Rosebud

St Kilda Crisis Centre (after hours Statewide service)

You can view or download a copy of the 1800 number poster (in different languages) here

If you are experiencing difficulty paying your rent, please contact the


Private Rental Assistance Program (PRAP) directly on 9556 5775

for people residing in the following Local Government Areas:

  • Cities of Greater Dandenong, Casey and Cardinia Shire

  • Cities of Port Philip, Stonnington, Glen Eira, Bayside, Kingston,                                             Frankston and the Mornington Peninsula


safe steps is Victoria’s 24/7 family violence support service -

call 1800 015 188 for assistance

Info re COVID 19

For resources on COVID 19 ( Coronavirus) click on the links below

VCOSS resources/sector support

Health resources - Department of Health and Human Services (DHHS)

An excellent self risk assessment tool of Covid 19 is available at on the DHHS website or by clicking here.


Coronavirus hotline - If you suspect you may have the coronavirus disease (COVID-19)  call the dedicated hotline – open 24 hours, 7 days

1800 675 398


If you are at risk of, or experiencing, homelessness during the COVID 19 pandemic, please contact the Homelessness Entry Point Services or Private Rental Access Program.

Need Help?

If you are experiencing homelessness in Southern Melbourne

you can contact the following services -