The Southern Homelessness Services Network (SHSN) comprises all funded Specialist Homelessness Services in the Southern Region including services providing crisis, transitional, family violence and youth support and accommodation. The SHSN is a resource for the homelessness sector in the South.
This website provides information and resources about homelessness, with a focus on the Southern Region of Melbourne to support improved service coordination among Specialist Homelessness Services as well as allied services working with people experiencing homelessness.
1800 825 955
If you are experiencing homelessness or worried that you might be soon, you can call 1800 825 955 and to talk to an Initial Assessment and Planning staff member about your situation.
This call is free from landlines and from most mobile phones. When you call this number you will be connected to the nearest Homelessness Entry Point Service.
There are five Entry Point Services in the Southern Region:
You can view or download a copy of the 1800 number poster (in different languages) here:
If you are experiencing difficulty paying your rent, please contact the
Private Rental Assistance Program (PRAP) directly on 9556 5775
for people residing in the following Local Government Areas:
Cities of Greater Dandenong, Casey and Cardinia Shire
Cities of Port Philip, Stonnington, Glen Eira, Bayside, Kingston, Frankston and the Mornington Peninsula
safe steps is Victoria’s 24/7 family violence support service -
call 1800 015 188 for assistance
Info re COVID 19
For resources on COVID 19 ( Coronavirus) click on the links below
VCOSS resources/sector support https://vcoss.org.au/analysis/2020/03/covid19/
Health resources - Department of Health and Human Services (DHHS)
An excellent self risk assessment tool of Covid 19 is available at on the DHHS website or by clicking here.
Coronavirus hotline - If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days
1800 675 398
If you are at risk of, or experiencing, homelessness during the COVID 19 pandemic, please contact the Homelessness Entry Point Services or Private Rental Access Program.