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Consumer Participation
SHSN Consumer Survey Report 2019

The SHSN conducted the inaugural Consumer Survey between 14 October and 8 November 2019. 150 surveys were received, 139 of which were completed and 11 were incomplete.  These were received from consumers who accessed homelessness service organisations that work in the inner South metropolitan area to the outer Southern suburbs of Melbourne.

Click here to read the report.

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SHSN Consumer Participation Guide

The new SHSN Consumer Participation Guide was launched on 8 May 2019 (see launch photos below).  Click here to check out the Guide for ideas on how to increase and improve effective consumer participation in your agency.

The purpose of the SHSN Consumer Participation Guide is to:

  1.  to demonstrate the commitment of the SHSN and member agencies to consumer participation and to show the strong value we place on involving consumers in all aspects of our work as people with lived experience and expertise in homelessness.

  2.  to provide a model of effective consumer participation practices in a range of settings and with different consumer groups

  3. to encourage agencies to develop and improve their own consumer participation practices.

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