Lived/Living Experience Engagement
SHSN Lived/Living Experience Engagement Plan 2026-29
On 7 May 2026, the Southern Homelessness Services Network launched our inaugural Lived/Living Experience Engagement Plan.
This Plan sets out the activities that the SHSN will pursue to solidify and advance the involvement of people with lived/living experiences of homelessness, and the guiding principles that underpin this.
We are proud to commit to ambitious but achievable actions. This will require strong leadership, from the homelessness services sector and from people with Lived/Living Experience Expertise.
The SHSN thanks all of our members who participated in developing this plan - members of the SHSN Managers Group and Lived Experience Working Group.
We thank Skye Constantine for their quality work guiding us in this collaboration and developing a strong achievable plan to guide us for the next three years.
We acknowledge that this project was made possible with funding from the Victorian Department of Families, Fairness and Housing and the SHSN thanks them for their invaluable support.
Below are some photos from the launch of the plan on 7 May.
Click here to read the SHSN Lived/Living Experience Engagement Plan.
SHSN Consumer Survey Report 2019
The SHSN conducted the inaugural Consumer Survey between 14 October and 8 November 2019. 150 surveys were received, 139 of which were completed and 11 were incomplete. These were received from consumers who accessed homelessness service organisations that work in the inner South metropolitan area to the outer Southern suburbs of Melbourne.
Click here to read the report.
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SHSN Consumer Participation Guide
The new SHSN Consumer Participation Guide was launched on 8 May 2019 (see launch photos below). Click here to check out the Guide for ideas on how to increase and improve effective consumer participation in your agency.
The purpose of the SHSN Consumer Participation Guide is to:
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to demonstrate the commitment of the SHSN and member agencies to consumer participation and to show the strong value we place on involving consumers in all aspects of our work as people with lived experience and expertise in homelessness.
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to provide a model of effective consumer participation practices in a range of settings and with different consumer groups
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to encourage agencies to develop and improve their own consumer participation practices.
