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Consumer Participation

The new SHSN Consumer Participation Guide was launched on 8 May 2019 (see launch photos below).  Click here to check out the Guide for ideas on how to increase and improve effective consumer participation in your agency.

The purpose of the SHSN Consumer Participation Guide is to:

  1.  to demonstrate the commitment of the SHSN and member agencies to consumer participation and to show the strong value we place on involving consumers in all aspects of our work as people with lived experience and expertise in homelessness.

  2.  to provide a model of effective consumer participation practices in a range of settings and with different consumer groups

  3. to encourage agencies to develop and improve their own consumer participation practices.

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